How Positive Word-of-Mouth (Electronic and Face-to-Face) is Influenced by The Quality of Customer Relationships in The Telecommunications Industry. Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi, [S. l.], v. 23, n. 2, p. 299–314, 2024. DOI: 10.32639/pjczkj56. Disponível em: http://jurnal.universitasputrabangsa.ac.id/index.php/fokbis/article/view/881. Acesso em: 13 mar. 2025.