“How Positive Word-of-Mouth (Electronic and Face-to-Face) Is Influenced by The Quality of Customer Relationships in The Telecommunications Industry”. Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi 23, no. 2 (December 31, 2024): 299–314. Accessed March 13, 2025. http://jurnal.universitasputrabangsa.ac.id/index.php/fokbis/article/view/881.