How Positive Word-of-Mouth (Electronic and Face-to-Face) is Influenced by The Quality of Customer Relationships in The Telecommunications Industry. Fokbis [Internet]. 2024 Dec. 31 [cited 2025 Mar. 13];23(2):299-314. Available from: http://jurnal.universitasputrabangsa.ac.id/index.php/fokbis/article/view/881